Frequently Asked Questions
9:00am to 5:30pm, Monday to Friday.
Glasses and Prescriptions
Contact Lenses and Emergencies
- + What if my eye is hurting?
You should book an appointment that day or see the nearest doctor.
- + What if I've lost vision in one or more eyes, and I have been seeing flashes of light and floaters?
You should go immediately to the Ottawa Hospital emergency department if you lose vision. You can contact them here. Don't delay if you think you have a problem!
- + What if I'd rather chat online about a health problem?
There are a variety of options to talk to someone at Ottawa Public Health here
- + What if you are closed and I can't reach you by phone?
We will try to be available by email outside normal office hours, but if you have an emergency, or concern after hours, you should contact The Ottawa Hospital here.